As for recommending the card to someone else, the results show 93% would, while last year was 89%.
But problems are still quite high with 28% stating they had some type of problem; while down from last year (33%). One of the issues is the does not explain what the problem is with the program, so if they experienced even a minor problem (even if it's the user's fault) or a problem outside of the BART agency, it would still count as a problem.
The BART Board of Directors will hear about the survey results in their meeting this Thursday.
Akit's opinions:
- It's a good sign that people are taking TransLink/Clipper more seriously, and BART's cooperation in the program is much better than the days when they screwed the MTC over with their EZ Rider card and James Fang on a tirade about cell phones to pay for BART rides (and wasting $350K of our tax money).
- 28% experiencing a problem is still too high for this program. If I was surveyed, I'd have to agree that I've had some problems where the gates would reject the card and not open, and there's about a 5 second delay until I can try again on the same gate.
- If we were to compare BART's survey results to other transit agencies, I would think Muni would be on the bottom. Just within the last few days, I've already noticed the card readers on vehicles having problems.
- I'm curious to know how many did the survey and if it was available to all participants, or a restricted few who voluntarily transitioned from EZ Rider to TransLink/Clipper.
- Lastly, if things are improving and Clipper becomes popular, will BART ever consider converting some of their gates at the busiest stations to the electronic card only to help make a speedy exit?
My experience was terrible. I got a pass because Walgreens was only carrying the t-link cards. Then a few days later it stopped working. Then after waiting through the Thanksgiving weekend to talk to someone at T-Link I had to send the pass back, while I paid for bus rides. Then I didn't get a pass mailed. Then when I finally got one, they would only compensate for $10 for 12 days that I did not have a functioning pass.
ReplyDeleteI can't believe I am going to be forced to use one again. Any, by the way, don't put one near a mobile phone.
Ethan
just an FYI on putting the T-Card or Clipper card next to the phone, it does not mess with the card in any way shape or form. The cards dont get de-magnetized. that is one of the reason they choose these cards to avoid issues like the bart tickets which have magnet strips.
ReplyDelete